TG Treasures is an online giftware store and is accessible to customers 24/7. This means you can browse and shop for the perfect gift anytime, anywhere. Whether you're an early bird or a night owl, our comprehensive selection of curated items is always available to make "Gifting made easy." If you need to speak to one of our office staff, our opening hours are Monday - Friday from 9am - 4pm AEST (Closed on public holidays). To get in contact, please don't hesitate to email us at admin@tgtreasures.com.au or by filling out our Contact Us form.

At this stage we don't, however, we're looking into adding this service to help make your gifting experience just that little bit more easier.

No Worries! If you haven't received a confirmation email after placing your order, there are a few steps you can take to resolve the issue: 1. Check your spam or junk folder as sometimes our emails can end up there by mistake as some email providers filter confirmation emails and place them into these folders. 2. If you still can't find it, double-check that the email address you provided during checkout is correct. 3. Wait for a short period of time. Occasionally, there might be a delay in email delivery due to server issues. If you have completed these steps and still haven't received a confirmation email, please contact our customer service team for assistance. You can reach us at admin@tgtreasures.com.au and one of our staff members will be able to assist you during our opening hours of 9am and 4pm AEST Monday - Friday (excludes public holidays) We are here to help and will resend your confirmation email as soon as possible, ensuring your gifting experience with us is seamless and enjoyable.

We strive to provide our customers with a diverse and exciting selection of products. While we do our best to keep our inventory updated and minimize stock shortages, we do restock on popular items whenever possible, and our inventory management also includes regularly refreshing our offerings with new and popular items. To stay informed about restocks, you can click the "Notify Me" button on the product page to receive an email alert as soon as the item becomes available again. Additionally, you can sign up for our newsletter or follow us on social media for updates on new arrivals and restocked items. Your perfect gift may be just a notification away!

Yes, as a valued customer, you will receive email notifications of special offers. Our aim is to make "Gifting made easy," and one way we do this is by keeping you informed of our latest promotions, discounts, and exclusive deals. When you sign up for our newsletter, create an account on the Tg Treasures website, or make a purchase with us you'll be among the first to know about upcoming sales and unique gift ideas. Don't miss out—sign up today to ensure you never miss a special offer!

We are sad to see you go!, however to unsubscribe from receiving emails you can follow a simple process to ensure you no longer receive promotional or informational emails. At the bottom of each email we send, there is an "Unsubscribe" link. Click on this link, and you will be redirected to a page where you can confirm your decision to unsubscribe. Please note that unsubscribing from our emails won't affect any transactional emails related to your purchases.

Maintaining the sparkle and elegance of your jewellery is simple and easy! For most pieces, we'd recommend using a soft, lint-free cloth to gently wipe away any oils or dirt. If your jewellery requires a deeper clean, you can create a mild solution using lukewarm water and a few drops of dish soap. Soak the jewellery for a few minutes, then use a soft-bristled toothbrush to clean crevices and details. Rinse thoroughly with clean water and pat dry with a soft cloth. Remember, to always avoid harsh chemicals, abrasive materials, and ultrasonic cleaners to preserve the integrity and beauty of your treasured pieces.

Click Login at the top right corner of any page of the Tg Treasures website, click the Log In button that is written below the Sign Up sign and click ‘Forgot password’, enter your email address to receive your password via email.

Updating your account details is a straightforward process designed to help you keep your information current for a seamless shopping experience. Follow these steps: 1. Go to the TG Treasures website and login to your account using your email and password. 2. Once logged in, click on your profile that is located in the upper right corner of the homepage and navigate to the My Account. 3. In the "My Account" section, you will see various options like "Personal Information" and "Login Information." Select the section you wish to update. 4. After making the necessary updates, click the "Update Info" button to ensure your new details are stored. If you encounter any issues or need further assistance, our customer support team is always ready to help. Contact us at admin@tgtreasures.com.au. Keeping your account details updated ensures you enjoy a smoother checkout process and stay informed about your orders and offers.

We accept a variety of payment methods to ensure flexibility and ease of use. Currently, we accept major credit and debit cards, including: Visa Mastercard American Express (No extra fees for Amex) Gift Card Additionally, we also support payments through online platforms: PayPal Afterpay Google Pay Apple Pay

Afterpay offers a convenient way to shop by allowing you to split your purchase into four equal installments, payable every two weeks. When checking out on our site, simply select Afterpay as your payment method at the checkout. After entering your details, your purchase will be divided into four manageable payments, with the first due at the time of purchase. There are no additional fees when you pay on time, and you'll receive instant approval decision without having to wait. Enjoy your shopping experience with flexibility and ease of Afterpay!

Yes - our website is secure and all payment details are safe. No credit card details are stored on our website. All orders placed on our website are processed with Wix and Square. For our customers' peace of mind, we utilise secure encryption technology to safeguard all transactions, providing a safe and reliable payment process. If you have any questions or encounter any issues with payment, our customer service team is available to assist you promptly.

To apply your discount code, use the following steps: Once you have viewed the products in your cart and you are happy to continue with the purchase, click the 'Checkout' button, this will redirect you to the checkout page. On the bottom right hand side you will see 'Enter a promo code", once you have entered in your code click on the "Apply' button. You will see your total amount change and the discount amount. If you're having issues applying the code, please send us an email at admin@tgtreasures.com.au to discuss.

To use your Tg Treasures gift voucher, use the following steps: Once you have viewed the products in your cart and you are happy to continue with the purchase, click the 'Checkout' button, this will redirect you to the checkout page. On the bottom right hand side you will see 'Redeem a gift card", once you have entered in your voucher code click on the "Apply' button. You will see your total amount change and the discount amount. If you're having issues applying the code, please send us an email at admin@tgtreasures.com.au to discuss.

When you purchase a gift voucher from Tg Treasures, your recipient will receive it electronically via email. The email will include a unique voucher code, the value of the voucher, and a personalised message from you, if you choose to include one. This ensures that your recipient gets their gift promptly and can easily redeem it on our online store, accessing a curated selection of wonderful gifts. Our commitment is to make "Gifting made easy," and electronic delivery ensures both speed and convenience.

Tg Treasures gift vouchers do not expire.

Unfortunately at this stage we only ship within Australia. However, we will be looking to ship internationally in the future.

Standard post within Australia: Flat rate $15 NSW: (2 - 5 business days) ACT & VIC: 2 - 7 business days) QLD & SA: (4 - 7 business days) TAS + WA + NT: (5 - 15 business days) Additionally, if your order total exceeds $149, you can enjoy free standard postage. Express post is available to most areas within Australia. Express postage costs vary according to your Postcode and the weight of your parcel, and is calculated automatically at checkout. To obtain an express post estimate simply add all of your items to the cart and use the Shipping Calculator on the cart page. NSW: (1 - 4 business days) ACT + VIC: (2 - 4 business days) QLD + SA: (2 - 6 business days) TAS + WA + NT: (2 - 6 business days) As we are located in Hunter Valley (Regional), we do not fall under the 'Express Post network' and are not able to guarantee overnight or next day delivery.

We use Australia Post for all our orders, a tracking number will be sent to you once your order has been shipped.

Yes, through Australia Post we are able to ship items to PO Box addresses.

After placing your order online, you will receive an email confirmation containing your order details. Orders are generally dispatched within 1 business day through Australia Post.

We will send you an email once your order has been dispatched. It will include a tracking number and a link to track your order. You can also track your order here: https://auspost.com.au/mypost/track/search

There are occasions when tracking information for your order might be temporarily unavailable. This can occur for several reasons, including delays in data updates from our shipping partners, processing times at transit facilities, or technical issues on the carrier's end. Rest assured, your order is still on its way. You can typically expect tracking information to become available within 24 to 48 hours. To check the status of your order, please use the below tracking link via Australia Post website. https://auspost.com.au/mypost/track/search

We understand that mistakes can happen. If you've entered an incorrect delivery address, please contact us immediately via one of the below options: By filling out the Contact Us form Email - admin@tgtreasures.com.au Giving us a call us on 0493 997 061 Our team will make every effort to update your order before it is dispatched. If the order has already been shipped, we will help assist you as much as possible in coordinating with the shipping company to redirect the package, though additional fees might apply. For future orders, please double-check the delivery details to ensure a smooth and timely gift-giving experience.

If no one is available at the delivery address when the courier arrives, our standard procedure is to leave a notification card that includes instructions for rescheduling the delivery or collecting the package from a nearby post office or courier depot. In most cases, the courier will also attempt to leave the package in a secure location if it is deemed safe to do so. Feel free to reach out if you have further questions or need assistance with your order.

If your order is currently awaiting collection from the Post Office (LPO), it may be due to various reasons, such as the delivery requiring a signature, the parcel being too large to fit in a standard mailbox, or the courier having missed you at your delivery address. We want to make sure your gift arrives safely, so the Post Office often holds it for you to collect at your convenience. Be sure to check the notification from the Post Office for details on when and where you can pick up your package. And remember, if you have any concerns or need assistance, our team is here to help you with any queries. Simply send us an email at admin@tgtreasures.com.au

While we understand that convenience is a priority, couriers may sometimes decide against leaving a parcel even with authority due to certain circumstances. These can include adverse weather conditions, lack of a secure location to leave the parcel, or the risk of potential theft. Additionally, if the parcel requires a signature upon delivery to confirm receipt, the courier will be unable to leave it unattended. Our primary goal is to ensure your items are delivered safely, hence the couriers exercise caution when necessary. If your parcel could not be delivered, please check the tracking information for the next steps or contact our customer service for further assistance. admin@tgtreasures.com.au

If your order hasn’t arrived yet, here are some steps you can take: 1. Check Your Confirmation Email: Verify that the order details and shipping address are correct. 2. Track Your Order: Use the tracking number provided in your shipping confirmation email to check the status of your package through the carrier’s website. 3. Allow for Delivery Time: Standard delivery times can vary. Please allow up to 10 business days for standard shipping within Australia. 4. Contact Us: If your order still hasn’t arrived after the estimated delivery time, please contact our customer service team at admin@tgtreasures.com.au and provide your order number so we can assist you promptly. We value your satisfaction and will take immediate action to resolve any issues with your order.

You may request modifications to your order prior to dispatch by contacting our customer service team immediately at admin@tgtreasures.com.au and advise of the amendment you'd like to make along with your order details. Modifications are limited to exchanging items for different products of equal or greater value. Please note, we will try our best to assist the best we can, however, we are only able to make changes if the order is not yet dispatched. Once the item has left our office, we are unable to make any changes as the package is already on it's way to you or that special someone.

We're sorry to hear that you're no longer interested in your purchased item. While we don't offer refunds for change of mind, we do provide exchange options. You can exchange the item for another product of equal or greater value or opt for store credit that never expires. Exchanges Policy: Items can be returned for exchange within 30 days of receipt. The returned items must be in their original packaging, unused, and undamaged. Approved exchanges will be eligible for store credit only, which will not expire. Jewellery items are exempt from exchanges due to hygiene considerations. Return Process: All returns must be pre-approved. Please contact us at admin@tgtreasures.com.au to initiate a return. Unapproved returns will not be accepted. We reserve the right to refuse returns that do not comply with our policy. Refunds are only available for items that are faulty or damaged upon arrival, pending our inspection and approval. No refunds will be issued for change of mind or non-faulty items. Once an order is placed, it cannot be cancelled for a refund, but customers may request modifications prior order has not already been dispatched.

We carefully package all products prior to shipping, however if a purchased item is faulty or damaged upon arrival at the delivery address we are happy to offer a replacement (pending on availability) or refund the item. Please contact us at admin@tgtreasures.com.au within 48 hours of receiving the item. Provide your order information, a description of the fault, and clear photos of the damage. We will provide a packing slip for you to return the item to us. The item must be shipped back within 14 days of receiving the order. Upon inspection, we will offer a replacement, store credit, or refund at our discretion. Approved refunds will be processed using the same method as the original payment. If the original payment method is no longer available or applicable, an alternative refund method may be used at our discretion. Original shipping costs are non-refundable Refunds are only offered for faulty or broken items received upon arrival, subject to our inspection and approval. No refunds will be issued for change of mind or non-faulty items. All returns must be pre-approved and unapproved returns will not be accepted. We reserve the right to refuse returns that do not meet our policy requirements.

If your order has been marked as "Returned To Sender," there are a few steps we can take to resolve the issue. First, we will contact you to confirm the reason for the return, which could be due to incorrect address details. Once the reason is confirmed, we can either resend the item to the correct address or issue a refund, depending on your preference. Please note that additional shipping fees may apply for resending the package. Our customer service team is committed to making sure you receive your perfect gift promptly and will assist you throughout the process. For further support, please contact our customer service team at admin@tgtreasures.com.au